Privacy Policy

Introduction

Docrify ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our AI chatbot platform, and tell you about your privacy rights and how the law protects you.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Profile information and preferences

Usage Data

We automatically collect certain information when you use our service:

• IP address and browser information
• Pages visited and time spent on our platform
• Chatbot interactions and conversation data
• Performance and error logs

Document Data

When you upload documents to create AI chatbots:

• Document content and metadata
• Processed text and embeddings
• Chatbot training data derived from your documents

How We Use Your Information

We use your information to:

• Provide and maintain our AI chatbot services
• Process your documents and train AI models
• Handle billing and account management
• Communicate with you about your account and our services
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption
• Access Controls: Strict access controls limit who can access your data
• Regular Security Audits: We conduct regular security assessments and penetration testing
• SOC 2 Compliance: We maintain SOC 2 Type II certification for security and availability
• Employee Training: All employees receive regular privacy and security training

Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe)
• Email service providers
• Analytics providers

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing of your personal data
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@docrify.com.

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, unless we're required to retain it for legal purposes.

International Data Transfers

Your information may be processed in countries other than your own. We ensure that adequate safeguards are in place to protect your data during international transfers, including standard contractual clauses approved by the European Commission.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date. We encourage you to review this privacy policy periodically for any changes.

Cookie Management

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